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We truly value your presence and appreciate your interest in doing business with us. Before making a purchase, we want to ensure that we are aligned on various
aspects, including product details, payment procedures, shipping information and cancellation policy.
To assist you better, we have compiled a list of frequently asked questions below. If your specific question is not covered here, please feel free to reach out to us
through the "Contact Us" section or by contacting our support team at [email protected], we will reply within one business day.
Please let us know if there is anything else we can do to enhance your shopping experience with us. We look forward to serving you with top-quality products and exceptional customer service.
The Basics
What can you find at vonado?
At Vonado, we offer a diverse collection of over 1000+ MOC sets, showcasing an extensive range of themes, including Star Wars MOC, Technic MOC, Train MOC, Harry Potter MOC, City MOC, Spaceship MOC,
as well as captivating Buildings MOC and more!
Moreover, we provide the option to purchase individual parts and lighting accessories, allowing you to further enhance your building and creative experience.
Shipping Information
Shipping timeline after payment?
Most orders are dispatched within 1-2 business days from the date of purchase. Please note that shipping times may vary depending on the availability of merchandise.
Before shipping your order, we ensure that your products undergo strict quality-control tests, and we carefully package the items. The time taken for these preparations is
separate from the delivery time. We appreciate your understanding in this regard.
What shipping methods are available?
Our standard shipping option is the most cost-effective, though it may take 7~14 days. For those requiring expedited delivery, we also offer express shipping
to ensure your package is processed and shipped promptly.
Shipping Options:
Carriers: Standard Shipping line
Carriers: DHL/UPS/FedEx
Tracking: You can track your shipment using the 17TRACK website.
We offer a variety of convenient payment methods to choose from, ensuring a smooth and secure transaction process. You can pay using PayPal or any major credit card.
All your payment details are encrypted to ensure maximum security. Furthermore, we accept a wide range of major currencies from around the world, making it easier for
customers from different regions to make purchases with ease.
Orders and Aftersale
How to Place an Order?
To place an order, simply add the desired item to your cart and proceed to checkout. While creating an account is not mandatory, we recommend
doing so for your convenience, as it allows you to easily return and track your orders in the future.
How to order the replacement/missing pieces free?
We understand that missing parts have been a common issue and we take this matter very seriously. This is why we have specifically developed a website and
are dedicated to providing clear solutions to address any issues with missing parts: https://www.vipbricks.com/
* We offer up to 2 years of free missing parts service.
* We offer up to three times free missing parts service.
Step 1: Select "Set Order" on the VIP Bricks service page.
Step 2: Enter the C****-**** code found on the outer package of your LEGO set.
Step 3: Enter your order number.
Step 4: Select the missing part(s) and create an after-sale order.
After we ship your missing parts, we will provide you with a tracking number. If the page displays an error message stating "the set does not exist," please contact our customer support email: [email protected]
For further inquiries regarding return policy, please refer to our RETURN & REFUND page.
Other
How to stay up-to-date with our latest releases?
Explore new and exciting products every Thursday as we consistently update our collection. Be the first to know about our new arrivals by visiting our "New Arrivals" page
Don't miss out on any exclusive events or product launches by subscribing to our newsletter. Stay ahead of the crowd and be the first to receive the freshest updates!
Join us on this exciting journey of exploration and become a valuable part of our community.
WHAT MAKES Vonado SO SPECIAL COMPARED TO OTHER LEGO® LIGHTING BRANDS?
Bring magical shine to your LEGO® model.This highly detailed LEGO® model is a spectacle in itself,but when paired with our LEGO® lighting kit,this charming model come alive,not only during the day,but also at night.The most important factor to consider is “what overall effect are you hoping to your model” ,Vonado offers lighting kits that have been designed according to the model set . Vonado provide an easy way for LEGO® fans to customize their models using LED lights.With detailed,step-by-step instructions books,anyone can light up their LEGO® set . Most Importantly,We offers Two Year Warranty After-Sales Service for your purchase.If you choose Vonado,We believe we can make your LEGO® world new vitality!
WHAT SHOULD I PAY ATTENTION TO WHEN START TO INSTALL THE Vonado KIT ?
To finish your Lego sets first and then install the light kit
The most importantly step : Testing the light first ! Vonado Light kit will add a protection bag on every parcel.However, some of the lighting kit maybe damage during transportation. If the light have some problem,please contact customer service on time.
Some tips for installation
Please make sure that the wire is hide between two knobs of the plate,but not be pressed by the bricks directly.The wires can fit in between and underneath LEGO® pieces, plates and tiles providing they are laid correctly between the LEGO® studs. Do not forcefully join LEGO® together around cables ,instead, ensure they are laying comfortably in between each stud,Hide the spare wire under the bricks.Remove the side of the street light brick,and hide the cables at the bottom of the building blocks. And LED plates is always installed on the ceiling.
WHAT ABOUT THE CONNECT WAY AND VOLTAGE ?
Vonado offer multiple lighting options. Package include a universal and special version instructions, battery box and 1 matching USB connector, all packed in a new original box. Prepare the power bank, battery box ( Three AAA Batteries)or USB Hub in advance, When you light up your building blocks, you should test the product to see if it works properly, and power supply should be less than 5v to avoid burning. The product is compatible with any major brand bricks and it is easy to install but you have to be careful when you do this.
I AM A LITTLE SCARED BECAUSE I AM A NOVICE AND I DON'T KNOW HOW TO PROPERLY INSTALL THE LIGHTING.
Many novices also worries about the installation , But I think that this is not problem.Vonado Lighting Kits provide an easy way for LEGO® fans to customize their models using LED lights.With detailed,step-by-step instructions books,anyone can light up their LEGO® set. Each light kit comes with instructions to access set specific installation guides .All our kits are plug and play - no electronics knowledge needed!
MY LIGHT KIT DOESN'T SEEM TO BE WORKING, WHAT SHOULD I DO?
We are so sorry to give you a bad experience with a faulty kit, however ,more issues can be easily resolved damage light ,Our product has a Two Year Warranty After-Sales Service for your purchase. So you can contact customer team to ask for help.
THERE IS AN ITEM I WANT BUT I DON'T SEE LIGHT KIT IN YOUR STORE ?
We always designs new lighting kits to increase our growing product range. However, if you can't find your particular LEGO® set in our catalog, you can check with our email and recommend a set you would like us to build and we'll inform you once it becomes available.In the Meanwhile,we also offer special customization services,you can contact our customer team, we will so happy to fulfill your ideas according to your requirement
CAN MY CHILD INSTALL BY HIMSELF ?
Our products contain small parts that may represent a choking hazard for small children so that products are not intended to be used by children under six years old.We recommends that all children who use our products do so under adult supervision.
WHICH EXPRESS SERVICE DO YOU USE ?
-Small and medium items
We ship with a flat-rate to major worldwide destinations using International standard Shipping China Post Registered Air Mail or E-Packet .This international order usually takes between 10 - 25 days.
-Larger, heavier and sometimes when you combine multiple small orders, will be sent by DHL or similar premium courier depending on the country being your order is being shipped to, to ensure reliable, quick and safe delivery of your high-value item. Delivery times using this express delivery will take 7 - 14 days plus processing time.
HOW TO MAINTAIN LIGHT PRODUCTS?
Put the light kit in a normal environment to avoid moisture and high temperature environment. Don’t switch frequently ,it will effects the lighting lifespan.Vonado can’t be washed with water.If you want to clean the light ,you can use the wet rag .
