What is the estimated time for dispatching my order?
Our products are generally shipped within 1~3 business days. All shipments are accompanied by a tracking number which is sent via email once the product is dispatched.
Vonado uses various shipping services for international shipping. Once your order is dispatched, you can expect delivery within an estimated timeframe of 10 to 16
business days, depending on the destination.
Please be aware that the stated transit times are approximate and may be subject to factors beyond the reasonable control of the express service. These factors can include
customs and quarantine processing requirements, weekends and public holidays, varying flight schedules, and other specific factors related to the origin or destination.
Express does not guarantee specific transit times or represent that they will be achieved without exception.
What is the sipping location of the parcels?
All of our package are dispatched from Asia , China.
Are there any extra charges or costs associated with the purchase?
If you choose the "Standard line" shipping option, there will be no customs duties as we will handle the tax on your behalf.
However, if you opt for express delivery, local customs may impose duties based on the declared value, in accordance with the customs regulations of the destination country.
The estimated shipping time for the "Standard line" option is approximately 10-14 days, while express delivery takes around 5-7 days. Please contact us with the value you wish to declare. If you do not contact us, we will declare the value based on our default standards.
In the event that the products encounter any Customs-related issues and cannot be delivered to you, we will handle each case on an individual basis.
Our team will work closely with you to find the best resolution for the situation.
How can I track my order?
Once your order has been shipped, you will receive an email notification with the subject "Your order has been shipped."
This email will provide you with access to your order page, where you can find your tracking number.
To track your order, simply click on the provided tracking number link, or alternatively, you can reach out to our support team for assistance.
What should I do if my tracking link is not functioning properly？
If you have recently received your tracking number, it may not display any updates until it receives its initial scan. In case more than 4 to 6 days have elapsed, and
your tracking number remains inactive, please feel free to reach out to our team at [email protected]. We will investigate the matter for you.
If you have any further questions or require additional information about our shipping policies, feel free to contact us. We are committed
to ensuring a smooth and reliable shipping experience for our valued customers.