20% OFF Shipping Code: SP20 (9.19~9.26)
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An announcement about our after sale service
Update on 24th June 2022
Buying MOCs could be wonderful or terrible depending on your own preferences, but the overall brick quality has increased a lot in the past 2 years.
We know that “missing parts” was mentioned frequently on social media and now we need to make things more clear. We are taking all those problems carefully and seriously.
* We offer up to 6 months of free missing parts service.
* We offer up to three times free missing parts service.
If you find the missing parts, please enter the link below, you can change the language to English before use.
Step1: Choose the "set order"
Step2: Enter the C****-**** on the outer package
Step3: Enter your order number
Step4: Select the missing part and create your after-sale order.
You will receive the tracking number after we ship your missing parts.
If you're missing the related information or the page shows "the set does not exist" please reach out to our customer support: [email protected]
Or you can contact our support service directly as soon as possible to confirm the reasons and details to this email [email protected] The reason is complicated, some may be occurred because of the design, some may be the part list, and some may be our warehouse's mistakes. Please also send us the info about the missing parts. We will do our best to help you solve the problem.
If you know the Part ID, pls send it to us, so we can resend the missing parts to you faster.
If you don't know the LEGO number, pls circle the missing parts out in the instruction, write down the quantity, put all the screenshots into a file and send us the file.
Finally, we all know that moc building is not a standard game, and some models even can only be completed by experienced builders. So what?
* MOC building is a nice path to serenity!
* MOC building helps to clear our minds in this bustling world!
If you need any building help or want to share your buildings with other MOC enthusiasts like you, join this group: https://www.facebook.com/groups/vonado There are over 1200 members already.
Enjoy the journey!!!