MOC Delta IV Heavy with Parker Solar Probe [Saturn V scale]

This model was designed by 0rig0

PRODUCT DESCRIPTIONS

This MOC tries to capture all of the detail of the Delta IV Heavy's majestic design in a robust construction and scale-accurately at 1:110 scale, the same as the official Apollo Saturn V set. The default model with the fairing stands 64 cm (25 in) tall, 14 cm (5.5 in) wide

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MOC-101254 Delta IV Heavy with Parker Solar Probe [Saturn V scale]

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Shipping Policy

Vonado Return & Refund Policy

Welcome to the Vonado Return & Refund Policy page. Please carefully read the following instructions before proceeding with any return requests.

If you have any further inquiries or need clarification regarding our return and refund policy, please feel free to contact us. We value your satisfaction and aim to provide exceptional customer service throughout the process.

How to Cancel My Order?

If you decide to cancel your order, please contact us at [email protected].

If the parcel has not yet been dispatched, we can promptly cancel your order.
Once the parcel is dispatched or in transit, we cannot cancel or accept returns for the order.

Exchange & Return Item(s) Policy:

No returns are accepted after the order is shipped, except in cases where we made an error in shipping the wrong or defective item.
We do not accept returns for any reason after the product has been dispatched unless there is a fault with the item.

If you believe you have received a defective or incorrect item, please contact us at [email protected] with your order ID and a description of the issue. We will verify and assist with a resolution.

Refund Processing Time:

Refunds will be processed to your PayPal account within 1 to 3 days after we receive the return package, if applicable. You will receive confirmation emails from both PayPal and Vonado once the refund is issued.

Return & Refund Policy

What is the estimated time for dispatching my order?

Our products are generally shipped within 1~3 business days. All shipments are accompanied by a tracking number which is sent via email once the product is dispatched.

Vonado uses various shipping services for international shipping. Once your order is dispatched, you can expect delivery within an estimated timeframe of 10 to 16

business days, depending on the destination.

Please be aware that the stated transit times are approximate and may be subject to factors beyond the reasonable control of the express service. These factors can include

customs and quarantine processing requirements, weekends and public holidays, varying flight schedules, and other specific factors related to the origin or destination.

Express does not guarantee specific transit times or represent that they will be achieved without exception.

What is the sipping location of the parcels?

All of our package are dispatched from Asia , China.

Are there any extra charges or costs associated with the purchase?

If you choose the "Standard line" shipping option, there will be no customs duties as we will handle the tax on your behalf.

However, if you opt for express delivery, local customs may impose duties based on the declared value, in accordance with the customs regulations of the destination country.

The estimated shipping time for the "Standard line" option is approximately 10-14 days, while express delivery takes around 5-7 days. Please contact us with the value you wish to declare. If you do not contact us, we will declare the value based on our default standards.

In the event that the products encounter any Customs-related issues and cannot be delivered to you, we will handle each case on an individual basis.

Our team will work closely with you to find the best resolution for the situation.

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Once your order has been shipped, you will receive an email notification with the subject "Your order has been shipped."

This email will provide you with access to your order page, where you can find your tracking number.

To track your order, simply click on the provided tracking number link, or alternatively, you can reach out to our support team for assistance.

What should I do if my tracking link is not functioning properly？

If you have recently received your tracking number, it may not display any updates until it receives its initial scan. In case more than 4 to 6 days have elapsed, and

your tracking number remains inactive, please feel free to reach out to our team at [email protected]. We will investigate the matter for you.

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We truly value your presence and appreciate your interest in doing business with us. Before making a purchase, we want to ensure that we are aligned on various

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To assist you better, we have compiled a list of frequently asked questions below. If your specific question is not covered here, please feel free to reach out to us

through the "Contact Us" section or by contacting our support team at [email protected], we will reply within one business day.

The Basics

What can you find at vonado?

At Vonado, we offer a diverse collection of over 1000+ MOC sets, showcasing an extensive range of themes, including Star Wars MOC, Technic MOC, Train MOC, Harry Potter MOC, City MOC, Spaceship MOC,

as well as captivating Buildings MOC and more!

Moreover, we provide the option to purchase individual parts and lighting accessories, allowing you to further enhance your building and creative experience.

Shipping Information

Shipping timeline after payment?

Most orders are dispatched within 1-2 business days from the date of purchase. Please note that shipping times may vary depending on the availability of merchandise.

Before shipping your order, we ensure that your products undergo strict quality-control tests, and we carefully package the items. The time taken for these preparations is

separate from the delivery time. We appreciate your understanding in this regard.

What shipping methods are available?

Our standard shipping option is the most cost-effective, though it may take 7~14 days. For those requiring expedited delivery, we also offer express shipping

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Shipping Options:

Carriers: Standard Shipping line

Carriers: DHL/UPS/FedEx

Tracking: You can track your shipment using the 17TRACK website.

Track your shipment at: https://www.17track.net/en

For further inquiries regarding shipping, please refer to our Shipping Information page.

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Orders and Aftersale

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How to order the replacement/missing pieces for free?

We understand that missing parts have been a common issue and we take this matter very seriously. This is why we have specifically developed a website and

are dedicated to providing clear solutions to address any issues with missing parts: https://www.vipbricks.com/

* We offer up to 2 years of free missing parts service.

* We offer up to three times free missing parts service.

Step 1: Select "Set Order" on the VIP Bricks service page.

Step 2: Enter the C****-**** code found on the outer package of your LEGO set.

Step 3: Enter your order number.

Step 4: Select the missing part(s) and create an after-sale order.

After we ship your missing parts, we will provide you with a tracking number. If the page displays an error message stating "the set does not exist," please contact our customer

support email: [email protected]

More detail about our Aftersale service

For further inquiries regarding the return policy, please refer to our RETURN & REFUND page.

Other

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WHAT MAKES Vonado SO SPECIAL COMPARED TO OTHER LEGO® LIGHTING BRANDS?

Bring magical shine to your LEGO® model. This highly detailed LEGO® model is a spectacle in itself, but when paired with our LEGO® lighting kit, this charming model comes alive, not only during the day but also at night. The most important factor to consider is “What overall effect are you hoping on your model”, Vonado offers lighting kits that have been designed according to the model set. Vonado provides an easy way for LEGO® fans to customize their models using LED lights. With detailed, step-by-step instructions books, anyone can light up their LEGO® set. Most Importantly, We offer a two-year warranty After-Sales Service for your purchase. If you choose Vonado, We believe we can make your LEGO® world new vitality!

WHAT SHOULD I PAY ATTENTION TO WHEN START TO INSTALL THE Vonado KIT?

Finish your Lego sets first and then install the light kit

The most important step: Testing the light first! Vonado Light Kit will add a protection bag to every parcel. However, some of the lighting kits may be damaged during transportation. If the light has some problem, please contact customer service on time.

Some tips for installation

Please make sure that the wire is hidden between two knobs of the plate, but not be pressed by the bricks directly. The wires can fit in between and underneath LEGO® pieces, plates, and tiles providing they are laid correctly between the LEGO® studs. Do not forcefully join LEGO® together around cables, instead, ensure they are laying comfortably in between each stud, Hide the spare wire under the bricks. Remove the side of the street light brick, and hide the cables at the bottom of the building blocks. LED plates are always installed on the ceiling.

WHAT ABOUT THE CONNECTION WAY AND VOLTAGE?

Vonado offers multiple lighting options. Package includes universal and special version instructions, battery box, and 1 matching USB connector, all packed in a new original box. Prepare the power bank, battery box ( Three AAA Batteries)or USB Hub in advance, When you light up your building blocks, you should test the product to see if it works properly, and the power supply should be less than 5v to avoid burning. The product is compatible with any major brand bricks and it is easy to install but you have to be careful when you do this.

I AM A LITTLE SCARED BECAUSE I AM A NOVICE AND I DON'T KNOW HOW TO PROPERLY INSTALL THE LIGHTING.

Many novices also worry about the installation, But I think that this is not a problem. Vonado Lighting Kits provide an easy way for LEGO® fans to customize their models using LED lights. With detailed, step-by-step instructions books, anyone can light up their LEGO® set. Each light kit comes with instructions to access set-specific installation guides. All our kits are plug-and-play - no electronics knowledge is needed!

MY LIGHT KIT DOESN'T SEEM TO BE WORKING, WHAT SHOULD I DO?

We are so sorry to give you a bad experience with a faulty kit, however, more issues can be quickly resolved with damaged light, Our product has a Two two-year warranty After-Sales Service for your purchase. So you can contact the customer team to ask for help.

THERE IS AN ITEM I WANT BUT I DON'T SEE A LIGHT KIT IN YOUR STORE.

We always design new lighting kits to increase our growing product range. However, if you can't find your particular LEGO® set in our catalog, you can check with our email and recommend a set you would like us to build and we'll inform you once it becomes available. In the Meanwhile, we also offer special customization services, you can contact our customer team, and we will so happy to fulfill your ideas according to your requirement

CAN MY CHILD INSTALL IT BY HIMSELF?

Our products contain small parts that may represent a choking hazard for small children so products are not intended to be used by children under six years old. We recommend that all children who use our products do so under adult supervision.

HOW TO MAINTAIN LIGHT PRODUCTS?

Put the light kit in a normal environment to avoid moisture and high-temperature environments. Don’t switch frequently, it will affect the lighting lifespan. Vonado can’t be washed with water. If you want to clean the light, you can use a wet rag.

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